Contacts Folder Counts

  1. 4 years ago

    I have been working on cleaning up my extensive contacts list. I spent over an hour purging and deleting old contacts today.
    But, strangely the contact count that appears next to the folders doesn't change.
    It reads 491
    After purging I exported as a csv file and got a count of 364.
    I tried a compact to see if it would clear it up but didn't work.
    I also saw a "Refresh Navigator Tree" (F5) command but it's greyed out and I can't figure out how to activate it.
    Any suggestions?

  2. Chris

    29 Dec 2018 Developer, Moderator, Test Pilot

    First ensure there's no filter hiding any of the contacts then simply navigate through to each folder manually and that will recalculate the totals. If the total count next to the folder is in gray then you have a filter active which will pause the total count update.

    I hope this helps and please let us know if we can be of further assistance.


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