Som,e Graphics Not Appearing in Email

  1. 4 years ago


    13 Feb 2019 Test Pilot

    Hi Chris,
    I hope you received my email last week or before about one of the emails I get where some of the graphics did not come through. I received an email yesterday where the sender includes a picture of him in the email. That picture did not appear. Your last fix did a really good job of allowing the pictures to show up but still on some emails some pictures are not getting displayed. Can you please fix the rest of it? It is hard for me to respond to some of these emails when that picture does not get displayed. I don't want to send you every email where the pictures show up. It is also hard to know whether there is any additional pictures if this is not corrected. Do you understand what I mean? Thanks.

  2. scooterg

    14 Feb 2019 Test Pilot

    Hi Chris,
    I imported some more messages into Doogie. The messages are from a business group called SCORE and they don't show up right in Doogie. There is a lot of information missing in the email being displayed in Doogie. The reason I know this is because I opened up these emails in a different email client. I can't really use Doogie at the moment with this missing information. The information is very important for me because this has a lot do with small businesses which is what my company is base on. Thanks.

  3. Chris

    14 Feb 2019 Developer, Moderator, Test Pilot

    Many thanks for the further observations and for the sample message.

    Be advised, the following is my opinion and doesn't reflect any attempt to force my vision or interpretation on to you or others.

    A great deal of the problem is to do with the complicated construction of the email message and the image source. It is important the images (jpg, bmp, png) are served from a valid secure source (https) and that the construction of the email doesn't include any tactics to hide content (hidden CSS etc). If it does then doogiePIM will tend not to render that content. You get this with some advertising type email messages.

    Also consider the number of remote images in the message. The sample you sent to me contained over 50 images from many different sources that were used in constructing a jigsaw of a single page. This may be acceptable for displaying on a public web page, albeit highly uneconomical, but not for an email message that is used for private communication. As doogiePIM is attempting to concentrate on securing your data and privacy I wouldn't like to let through an email message that lacks consideration for bandwidth, privacy and security.

    If you switch to plain text only, you should be able to understand the message without CSS styles and remote images.

    Finally, consider the effect of remote images. Upon downloading and showing an image in a message, you are telling someone else, (the server the image is stored on), you've opened the email message. Again, acceptable for public pages but not for personal correspondence.

    I appreciate doogiePIM has flaws and needs be enhanced further with better rendering of messages and my goal is to realise this as soon as I'm able to find ways of doing this without compromising our privacy.

    I'm very happy you've considered doogiePIM and hope you continue to use the features and sections sans Messages.

    Respectfully yours,

  4. Chris

    14 Feb 2019 Developer, Moderator, Test Pilot

    In addition to help support of this, I've gone ahead and signed up for the company you mentioned. I shall look further into their messages I receive. I'll use their messages as evidence to provide a better rendering of their email.

    The more I know, the more we grow.

  5. scooterg

    15 Feb 2019 Test Pilot

    Thanks Chris for your reply. I was giving your reply some thought and I somewhat agree with you. I assume when you said which to plain text you mean in Settings you have the Never download web images in email checked? There is one more option that you forgot to mention is view the message in the browser which comes up normally whether I use the Doogie browser or another browser like Firefox or Edge or something else. I guess what you are eluding to is use your browser to view these emails with all of the pretty graphics in a browser because it is safer? Your thoughts please? Thanks.

  6. Chris

    15 Feb 2019 Developer, Moderator, Test Pilot

    The Plain Text view I mean is here:

    This option displays the plain text part of the message, if any. I plan to add further text filters to this menu so it becomes a faster way to filter the message, thereby turning it into a more readable state.

    The message you get "View this in a browser" is actually written by the sender of the message and isn't part of doogiePIM. Some use this so they can show you a nicer layout for their "advert".

    You are correct in assuming all I wish on users is to be safer when browsing their email.


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